Terms of Service

Last updated: 12 November 2026

The service

Shara SMS lets you send SMS messages to mobile numbers through our web portal and API. By creating an account you agree to these terms.

Your account

• Keep your login details and API tokens secret. You are responsible for every message sent from your account.
• Give us accurate information, including for sender ID and shortcode registration.

SMS units and payment

• Messages are paid for with SMS units bought in advance. The price per unit depends on the size of each purchase, as shown on our pricing page.
• One unit covers one SMS part of up to 160 characters to one number. Longer messages use more than one unit.
• Prices exclude 16% VAT unless stated otherwise.
• Sender ID setup fees are paid before we submit your application. Approval is decided by each network.

Acceptable use

• Only message people who have agreed to hear from you, and stop when they opt out.
• Do not send spam, scams, phishing, or any content that is illegal in Kenya or breaks Communications Authority of Kenya rules.
• Follow network rules for promotional messages, including permitted sending hours.

We may suspend or close accounts that break these rules.

Delivery

We work to keep the service available, but delivery depends on mobile networks outside our control, so we cannot guarantee that every message will be delivered.

Changes

We may update these terms or our prices. We will show the date of the latest change at the top of this page.

Contact

Questions about these terms can be sent to info@sharasms.co.ke.