Legal

Privacy Policy

Last updated: 12 November 2026

Who we are

Shara SMS is a bulk messaging service operated by Shara Solutions in Nairobi, Kenya. This policy explains how we handle personal data when you visit this website or use the Shara SMS portal and API.

What we collect

Account details: your name, email address, phone number and company details.
Sender ID documents: certificates of registration, KRA PIN certificates, authorisation letters and ID copies needed to register a sender ID with the networks.
Messaging data: the phone numbers you upload, the messages you send, and delivery reports returned by the networks.
Payment records: top-up amounts, dates and transaction references.
Technical data: IP address, browser type and logs needed to keep the service secure.

How we use it

To deliver your messages and show you delivery reports.
To register sender IDs and shortcodes with mobile networks on your behalf.
To bill you, keep accounting records and prevent fraud.
To contact you about your account and changes to the service.

We do not sell personal data, and we do not use your contact lists for our own marketing.

Your contacts' data

When you upload phone numbers, you are the data controller for that data and we process it on your instructions. You must have a lawful basis, such as consent, to message the people on your lists, and you must honour opt-out requests. Numbers you add to your blacklist are not messaged.

Sharing

We share data only with the mobile networks and messaging partners needed to deliver your SMS, with payment processors, and with authorities where the law requires it.

Retention and security

We keep account and billing records for as long as the law requires. Message records are archived and kept only as long as needed for reporting and support. Access to data is limited to staff who need it to run the service.

Your rights

Under the Data Protection Act, 2019 you can ask to access, correct or delete your personal data, or object to how it is used. Email info@sharasms.co.ke to make a request.

Changes

We may update this policy from time to time. The date at the top of this page shows when it last changed.